All orders will be dispatched within 2 business days after the purchase is complete. (Please allow extra processing days during sales and holiday seasons.)
We carefully inspect each piece to ensure it is in perfect condition before shipping. Please inform us within 5 days of receiving the order if it is faulty or damaged due to delivery handling.

AUSTRALIA
Free Standard Shipping for orders over AU$100
General Rate:
- AusPost Standard Shipping: AU$9 
- AusPost Express Shipping: AU$13

For the Gwen Bag:
- AusPost Standard Shipping: Free
- AusPost Express Shipping: AU$20 


GLOBAL
New Zealand
Orders over AU$350 - Free Express Shipping
Orders under AU$350:
- AusPost International Express AU$22
- DHL Express (1-2 Business Days) AU$35

Rest of the world
Orders over AU$350 - Free DHL Express (2-4 Business Days)
Orders under AU$350 - DHL Express (2-4 Business Days): AU$45

For the Gwen Bag:
- New Zealand, Asia, North America, Saudi Arabia: AusPost International Express AU$40
- Rest of the world: AusPost International Express AU$50 

*Additional duty may apply upon delivery. Reh Studios is not responsible for these costs.
* AU$50 extra shipping cost will be deducted from the refund if the parcel gets returned to us due to an incorrect address or failed delivery attempts.
* Any redelivery or redirection may incur extra shipping cost, please email us at info@rehstudios.com
* Reh Studios is not responsible for the loss or damage of the items during delivery. 

Exchanges & Refunds
Please read the below conditions first before submitting your request via our Return Portal: HERE

Faulty Items

• Report defects within 5 days from the delivery date shown on tracking
• If it's purchased as gifts: please inspect items upon receiving first
• Free return shipping applies only for faulty or incorrectly sent items
  
  

Standard Returns

• Items must be in original condition with no signs of wear or alteration. Returns showing evidence of use will be rejected and returned at the customer's expense
• Returns are accepted within 14 days from the delivery date
• Must include original packaging (jewellery boxes and handbag dustbags)
  
  

Sale Items

• Eligible for exchange or store credit only
• Original promo code discounts:
  • Will be retained if remaining items meet minimum order value
  • Will be deducted from refund if the minimum is not met
    

Non-Returnable Items

• Final sale items
• Earrings (for hygiene reasons)
• Worn or altered items
• Items returned after 14 days from the date shown on tracking
  
  

Refund Process

• Processed after items are received and inspected
• Applied to the original payment method or as a digital gift card
• Shipping costs and duties are non-refundable
• Reh Studios may reject returns that don't meet policy requirements
• Rejected returns will be shipped back at the customer's expense

GO TO Return Portal