Frequently Asked Questions:
Where are your bags made?
Our bags are crafted in China by certified manufacturing partners that meet our quality and ethical standards.
When will my order ship?
In-stock items ship daily from Melbourne, usually within 24 hours (Mon–Fri). You’ll receive tracking as soon as it’s on the way.
Are duties and taxes included?
For customers in the USA, duties and taxes are included in the shipping rate. For all other countries, local duties and taxes may be charged on delivery.
How do I return or exchange?
You can simply lodge your return or exchange via our online return portal, located at the bottom of the page.